Every patient who walks into any of our clinic locations has basic questions about how their service will be provided, how the services will be paid for, and what they can expect their lives to be as they progress with their care. A key component in this process with patients is the professional manner that the experienced Administrative Team at Prosthetic & Orthotic Associates takes the time to work with each patient’s individual situation. As part of our standard patient care process, we are committed to spending constructive time every day counseling our patients on their patient services, funding and insurance options. Here are the members of our Administrative Team at POA!
Julie Palmer, Practice Manager
When did you start with POA? I started in October 2002.
What do you the like most about working at POA? What I like most about working at POA is the team approach to help support our patients in order for them to reach their goals.
What do you like to do outside of work? What I like to do outside of work is travel.
Carol Berryann, Assistant Practice Manager
When did you start with POA? I started with POA in March 2004.
What do you the like most about working at POA? What I like most about working at POA is the sense of comradery amongst my fellow co-workers. Comradery is a feeling of trust, a bond created by a shared goal or experience — you don't have to be best friends with everyone in the group to know you have their support. It is such a pleasure to work with people whom you consider to be your second family. I’m grateful that POA is a company where your opinion not only matters but is even encouraged to be expressed. Lastly, it can be a challenge for most people to navigate the insurance world, so I enjoy helping our patients through this process.
What do you like to do outside of work? I fill my time raising three children who are active in sports, drama, and music. I enjoy cheering them on at a game, attending concerts, or watching a play. I dabble in photography, garden, and like to make jewelry. I also take every opportunity to travel as I love to meet new people, see new places, and experience different cultures.
Meghan Nero, Administrative Assistant - Kingston
When did you start with POA? I have been employed by POA since September of 2013.
What do you the like most about working at POA? My favorite thing about working for POA is that I am challenged everyday by the work that I do. I believe that within every challenge, I know I will have the support I need, encouragement to share my ideas, and the flexibility to grow. POA has a culture of professional innovation and creativity. I leave work every day knowing that lives have been changed for the best because of the services we provide.
What do you like to do outside of work? I enjoy playing outdoor sports including long distance hiking, hammock camping, snowshoeing, swimming, and volleyball. I am also an amateur photographer and genealogist. I like researching edible plants and nutritional herbology as well as spending time in my garden.
When did you start with POA? I started to work with POA back in October of 2016.
What do you the like most about working at POA? There are many things that I like about working at POA. First, the staff here is welcoming and you are immediately treated like family. I think because of this, the care that the patients receive here is far better than they could receive in other O&P businesses. We treat every person as an individual and no two patients are alike in their needs, so they receive the attentive quality service on a person specific basis. Before working here, I was in the healthcare field but I had background in prosthetic devices. When I was first able to see a patient don their prosthetic, after so many months of not having one, was one of the best experiences I have ever gotten to be a part of. To see their eyes light up, sometimes tears, and watch them walk again is a very humbling experience. It never gets old, and I love the days when patients get their prosthetics delivered. It's always a great day!
What do you like to do outside of work? Outside of work I like to spend time with my family. I visit with my mother and grandmother over the weekends and we have family dinners together. Along with that, I coach cheerleading in my hometown. It is a very stressful, but ultimately rewarding way to use my free time. I coach a variety of ages between 6 and 12. I love being able to help mold them into amazing young women!